Refund Policy

A legal disclaimer

First-Time Clients: The first service (typically a deep cleaning) must be paid in full at the time of booking.
Recurring services (weekly, biweekly, monthly) must be prepaid in advance. Clients may purchase a package (e.g., 4 weekly cleans) to secure discounted rates and guarantee scheduling priority.
Deposits: A 50% Non-Refundable Deposit is collected at the time of booking. Deposits are applied toward the total cost of the service.

Refunds, when applicable, are processed to the original payment method only.
Deposits are non-refundable under all circumstances.
We do not issue refunds if clients are unsatisfied with the cleaning after the technician has left the property.
Clients must inspect the property before the technician leaves. If adjustments are needed, they will be addressed immediately.
We do not return for “after-service” re-cleans unless the issue is reported while the technician is still on site.

24+ Hours Notice: Cancellations made more than 24 Hours in advance of scheduled service, may receive a refund of the portion paid beyond the Non-Refundable deposit.
Less Than 24 Hours Notice: Cancellations made with less than 24 hours’ notice will result in forfeiture of non-refundable deposit and be subject to additional late cancellation fee of 20% of the total invoice price.
Same-Day Cancellations: If a client cancels on the day of service, or fails to provide access to the property ,entire payment will be forfeited. (100% of total invoice price).

Clients may reschedule once without penalty, provided notice is given at least 24 hours before the scheduled service.
Rescheduling requests made less than 24 hours before the appointment will result in forfeiture of the 50% deposit.

If cleaners arrive and cannot access the property (due to no one home, locked doors, missing gate code, wrong address, etc.), it will be treated as a No-Show.
Cleaners will attempt to contact the client for 15 minutes. If no access is provided within that time, the appointment will be canceled.
In the event of a No-Show or Lockout, the client is charged the full service fee (100%).

Clients must review the service before the technician leaves the property. Any concerns must be addressed immediately with the cleaner present.
Once the technician leaves, we do not guarantee re-cleans.
In rare cases where significant issues are reported within 24 hours of service, Buena Vista Cleanings may, at its discretion, arrange corrective action.