Terms & Conditions

1. Booking & Payment

• Services must be booked at least 24 hours in advance.

• Bookings can be made by phone at 337-551-3251.

• One-Time Cleanings: Full payment is required upfront at the time of booking.

• Recurring Services: Weekly, biweekly, and monthly services must be prepaid in advance. Clients may purchase packages (e.g., 4 weekly cleans) to secure discounted rates and priority scheduling.

• Deposits: All deposits are non-refundable.

2. Services Provided

We provide the following services:

• Residential Cleaning: Standard, Deep Cleaning, Move-In/Move-Out.

• Commercial Cleaning: Office Cleaning.

• Airbnb/Short-Term Rental Turnovers.

• Add-Ons: Inside oven, inside refrigerator, window cleaning (accessible only), outside/garage, dish cleaning, hood range.

3. Access & Responsibilities

• Clients must ensure cleaners have safe access to the property at the scheduled time.

• Clients are responsible for securing valuables prior to service.

• Clients must notify us of pets or any special instructions before service begins.

• We are not responsible for pre-existing damages or fragile items not disclosed before service.

4. Liability

• Buena Vista Cleanings carries general liability insurance.

• Our responsibility is limited strictly to damages directly caused by our staff during the service.